We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Hair and beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.
We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. Typically we do not need to store such medical history, if we do, we will obtain your consent prior to doing so. Examples of medical data may be allergies, pregnancy or an injury that may affect our services.
Appointment confirmations and reminders
We may contact you via phone, email or SMS to confirm appointments made, remind you of upcoming appointments or inform you if appointments need to be changed. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.
If you become part of our loyalty program we may send you information related to the program such us offers but, if you want, you may opt out at any time.
Marketing and offers
Our marketing campaigns are usually offers for your benefit based on services and products purchased. For example, we may send marketing campaigns related to your birthday, the fact we miss you (e.g. if you have not visited for a while) and other special events. You may opt out of receiving such offers and marketing at any time.
Contact and complaints
You may contact us to:
– Request information we have stored about you.
– Request we remove all identifying information about you.
– Make a complaint.